Refund policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

For returns and exchanges, contact us at justscrubsph@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and send a new/correct set.

Defective, damaged or incorrect items must be reported within FIVE(5) days of delivery with clear photos or videos. Valid claims will be handled through an appropriate repair, replacement or refund in accordance with Philippine consumer law.

Exchanges 

Size exchanges may be requested within FIVE(5) days of delivery, subject to item availability. Items must be unworn, unwashed, unaltered, free from stains, odors, makeup and pet hair, and returned with their original tags and packaging. Return and redelivery shipping costs will be shouldered by the customer.

Customized, altered, embroidered or personalized scrub suits are not eligible for refund or exchange, except when the item is defective, damaged upon delivery, incorrect or materially different from the confirmed order.

Refund Policy

Refunds are only available for items that are defective, damaged upon delivery, incorrect, materially different from the confirmed order, or unavailable for fulfillment.

We do not provide refunds for change of mind, incorrect size selection, color preference, personal fit preference, or failure to review the product description and size chart before ordering.

Customers must provide clear photos or videos of the item and packaging when submitting a claim. Depending on the circumstances, an eligible claim may be resolved through repair, replacement, or refund.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at justscrubsph@gmail.com.